Café Assistant

The Makers’ Kirk

- Greenock -

 Work | Art | Soup

Do you enjoy making people happy with nourishing food and excellent coffee? 

If so… we would love you to join us.

The Makers’ Kirk is a co-working & creative event space newly established in a renovated church in the heart of Greenock. 

We are looking for a Café Assistant to provide attentive and quality serve to tenants and visitors to the Kirk creating a welcoming environment for all.

Job Description and Person Specification

Cafe Assistant

Reports to: Catering Supervisor

Scope: This position will greet and engage with cafe customers, have a thorough understanding of all food and beverage items offered, perform all service-related tasks, and ensure guests have a superb café visit.

This role requires great customer service skills and experience of working within a busy café environment. 

Working hours: Full Time: 37 - 40 hours - to be confirmed.

 The post holder will be expected to work flexibly within the opening hours of the operation which may include one day in the weekend. 

Remuneration:  Living Wage -  £12.60

Essential Functions:

Food and Drink Service

1. Warmly greet customers and provide introduction to Makers’ Kirk; engage with customers in a friendly manner.
2. Be familiar with the menu and specials, understanding and memorising various food and beverage items offered, including key ingredients and relevant allergens.
3. Assist customers with food and beverage recommendations and menu-related questions and upsell
4. Process food and beverage orders and accurately conveying to other members of café team.
5. Prepare food and beverage orders.
6. Operate point-of-sale system to process food and beverage orders, prepare and manage checks, run close-out processes at the end of shift, etc.
7. Deliver food and beverage orders to customers.
8. Actively listen to visitor feedback, requests, and concerns; effectively handle customer complaints and special requests.
9. Customer billing correctly using EPOS system.
10. 10. Collect payment; handle cash, credit card, debit cards and other transactions correctly.
11. 11. Report any problems noticed with food quality to the Catering Supervisor

Systems and Processes

1. 12. Clear tables by removing dishes and wiping down table and chairs, replace any used condiments.
2. 13. Clear dirty crockery and cutlery to identified areas; manage plate clearing and refuse in accordance with food safety and other guidance provided.
3. 14. Assist with keeping all work areas orderly; clean both front- and back-of-house areas as required, co-ordinating with Café Supervisor.
4. 15. Operate and clean all cafe, servery and back of house equipment in accordance with training provided and safe systems of work.
5. 16. Remove refuse from back-of-house areas and transport to refuse storage areas in accordance with guidance and training provided and safe systems of work.
6. 17. Complete opening and closing schedules accurately and in a timely manner.
7. 18. Ensure that all Makers’ Kirk building rules, safety standards, and cleaning requirements are followed at all times.
8. 19. Support the training and direction of new staff.
9. 20. Maintain good attendance and communicate with supervisory staff on rota management.
10. 21. Perform other duties as assigned including kitchen and food preparation where required.

PERSON SPECIFICATION 

Essential 

• Minimum 1 years’ experience working in a customer service position; hospitality, food & beverage, or retail
• Familiarity with EPOS systems
• Enthusiasm for food and drink  - especially artisan roast coffee.
• Good interpersonal and communication skills; working with customers and staff

Desirable 

• Experience working in a visitor services environment
• Level 2 food hygiene qualification

Personal attributes

• Self-motivated with a willingness to learn 
• Ability to work as part of a team and use initiative as expected with the role 
• Pleasant personality 
• Ability to meet physical and scheduled demand of the position, including walking, standing, or lifting heavy items for extended periods.