Guest Service Manager

  • Job Reference: RBH14479
  • Date Posted: 9 July 2024
  • Recruiter: RBH Management
  • Location: Holiday Inn Express London - Limehouse, London
  • Salary: On Application
  • Bonus/Benefits: £28582 per annum plus benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description


At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

A DAY IN THE LIFE OF A Guest Service Manager at Holiday Inn Express London Limehouse

What you'll be doing...

Reporting to the Deputy General Manager you can expect your working day to include the following.

You will be responsible for the day to day running of the Reception shift, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, as well as leading a team of great individuals. You will be required to act as Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.


We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Manager, you will need the following qualities and skills.

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry is essential, as this is a customer facing role and full system training is provided.

  • Passionate about delivering GREAT SERVICE and BE GUEST FOCUSED,
  • Have previous experience in IHG Brand as Reception Supervisor, Guest Relations Supervisor,
  • Experienced in handling guests queries and complaints,
  • Experience using Opera PMS,
  • Are willing to learn new things and work as part of a wide hotel team,
  • We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.


You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .