Guest Services Assistant

  • Job Reference: HEA2436
  • Date Posted: 23 May 2024
  • Recruiter: Heeton UK & Europe
  • Location: Hampton by Hilton Leeds, Leeds
  • Salary: On Application
  • Bonus/Benefits: Competitive pay, retention bonus and other benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Encourage guests to partake in the Hilton Honors loyalty program
  • Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
  • Handle cash and credit transactions by Heeton standard operating procedures.
  • Start every stay right by swiftly checking guests by Hampton brand standards,
  • Serve food and drinks in the bar and restaurant
  • Help with washing up and other kitchen duties when needed
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
  • Jump into other ad-hoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Hospitality experience advantageous
  • Must speak fluent English

Why you should apply

  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Voluntary Medi-cash Scheme
  • Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
  • Referral scheme
  • Heeton is an expanding company which offers excellent career opportunities.
  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
  • On-site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality -by delivering exceptional experiences - every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process