Head Therapist

  • Job Reference: CH1817
  • Date Posted: 28 June 2024
  • Recruiter: Crerar Hotels
  • Location: Fonab Castle Hotel, Pitlochry
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Health & Spa
  • Job Type: Permanent

Job Description

As the Head Therapist, you will be responsible for overseeing all spa operations, managing a team of skilled therapists, and delivering world-class treatments. Your role will be pivotal in maintaining our spa's esteemed reputation and ensuring every guest experience is exceptional.

Key Responsibilities:

  • Lead, mentor, and develop a team of therapists to deliver exceptional treatments and customer service.
  • Conduct regular training sessions to maintain high standards and introduce new techniques.
  • Oversee the scheduling of therapists to ensure efficient and effective service delivery.
  • Ensure all treatments meet our five-star standards and protocols.
  • Manage inventory of spa products and supplies, ensuring stock levels are maintained.
  • Handle guest feedback and resolve any issues promptly and professionally.
  • Collaborate with the spa manager to develop new treatments and packages.
  • Ensure compliance with all health and safety regulations.
  • Maintain accurate records of treatments and client information.

Qualifications:

  • Proven experience as a Senior or Head Therapist in a luxury spa environment.
  • Professional certification in massage therapy, esthetics, or a related field.
  • Exceptional leadership and team management skills.
  • Strong communication and interpersonal abilities.
  • Extensive knowledge of spa treatments, products, and industry trends.
  • Ability to maintain a calm and professional demeanor under pressure.
  • Proficiency in spa management software is an asset.

Benefits:

  • 40 hours per week
  • Plus gratuities
  • 10% commission on Temple Spa & Ishga retail products that you sell
  • Start date tbc on acceptance of offer
  • 28days holiday a year
  • Access to the wider staff benefits of being part of the Crerar Hotel Group