Seasonal Visitor Assistant

  • Job Reference: 00029459-1
  • Date Posted: 23 May 2024
  • Recruiter: The Royal Yacht Britannia
  • Location: Leith, Edinburgh
  • Salary: On Application
  • Bonus/Benefits: £12.35 per hour
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
  • Job Type: Temporary

Job Description

Hours: Days available will range from 2 - 5 days per week and will include evenings and weekends. Daily shifts will be from 6-8 hours per day.
Duration: From ASAP until end of September 2024, with potential opportunity to extend thereafter.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN), and the top 1% in the world in its category.

Our Visitor Experience department is now looking for Visitor Assistants who are enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and a passion for the delivery of outstanding hospitality and service.

Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Ticket Office and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.

Other responsibilities will include:
- Performing a concierge role at front of house when required.
- Providing a warm welcome and proactive service to visitors at all times.
- Interacting with visitors throughout their tour.
- Helping visitors use their audio handset.
- Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia's exclusive evening events and private tours.
- Assist with any other duties as directed by your line manager.

If you are ready to provide a five-star experience to guests from all over the world; and to help us uphold the meticulous standards Britannia held when in service to the Royal Family, then we would love to hear from you.

Company benefits include:
- 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
- 33 days pro-rata annual holiday entitlement.
- Enhanced long service holiday entitlement.
- Life Assurance.
- Performance and loyalty payment scheme.
- Complimentary tickets.
- Employee Assistance Programme.
- Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
- Free car parking for staff.

To apply, please send your CV and a short covering letter outlining why you feel you would be suitable for the role of Visitor Assistant to: angie.fowler@tryb.co.uk (Visitor Experience Manager).

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.