Visitor Experience Admissions Supervisor

Thank you for your interest in the post of Visitor Experience Admissions Supervisor with Historic Environment Scotland. Please see below for key information about the job, details on what roles are available and how you can apply.

The Visitor Experience Admissions Supervisor is a new role, supporting the development and delivery of exceptional visitor experiences.

Overview of the post and information about the team

Stirling Castle is one of Scotland’s most popular paid visitor attractions, welcoming around 600,000 visitors each year.

The Admissions Supervisor role plays an important role in supervising the team and efficiently delivering the highest quality of visitor experience. Working closely with the Admissions Deputy Management Team and admissions supervisors, you will be responsible for the day-to-day supervision of staff in the admissions team at either Stirling or Edinburgh Castles. Encouraging a culture of delivering world class customer service to our visitors and to maximise income from admissions, audio guides, souvenir guidebooks and car parking charges.

You will ensure the presentation of the site is second to none, working with your management team to create a seamless visitor experience.

You will enjoy problem solving, taking the initiative and working collaboratively whilst leading a team in the delivery of excellent visitor experiences.

Your role is operational and will require an understanding and delivery of core Visitor Experience Assistant related duties in addition to supervisory activity - such as processing till transactions, cash handling, cleaning duties, compliance and stock management.