Visitor Services Assistant

  • Job Reference: 00029474-1
  • Date Posted: 23 May 2024
  • Recruiter: The National Trust for Scotland
  • Location: The Hill House, Upper Colquhoun Street, Helensburgh, G84 9AJ
  • Salary: On Application
  • Bonus/Benefits: £24,960 pro-rata, per annum
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
  • Job Type: Permanent

Job Description

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:
- welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
- welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
- welcoming international visitors and aiding with specific needs.
- welcoming large groups in an efficient and warm manner.
- answering visitors’ queries about the site, education facilities and the local area.
- housekeeping duties.
- assisting in the day to day running of a retail offer.
- providing information about the site, its history, contents, offers and merchandise.
- promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:
- the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
- ensuring site is ready to open and welcome visitors by the set opening time.
- wearing correct uniform, name badges, or PPE as required.
- reporting all instances of damage and wear and tear issues promptly to your line manager.
- working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.