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Latest hospitality and tourism grapple with workforce shortages as demand soars

hospitality and tourism grapple with workforce shortages as demand soars

Thursday, March 27, 2025

The UK's hospitality and tourism industries are facing a labour crisis, severely impacting hotels, restaurants, and leisure venues, especially post-COVID-19. With fewer skilled and entry-level workers, businesses are struggling, leading to higher costs, staff strain, and reduced hours or services.

Traditionally, the sector relied on both local and foreign workers for roles like chefs, bartenders, housekeepers, and servers, which pay £10.50–£14.00 per hour. However, hiring has become increasingly difficult, leaving many establishments understaffed.

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  • Penally Abbey named the best hotel near Tenby in The Times' 100 Best Places to Stay in the UK 2025

    Penally Abbey named the best hotel near Tenby in The Times' 100 Best Places to Stay in the UK 2025

    Tuesday, March 18, 2025

    What sets Penally Abbey apart as one of the best hotels in Wales? Named in The Times' 100 Best Places to Stay in the UK 2025, this Pembrokeshire retreat has been recognised as the top hotel near Tenby. This annual list assesses hotels based on design, facilities, value for money, dining, and service, offering a guide to standout destinations nationwide.

    A well-known landmark to those who know the area, Penally Abbey is set in a late-Georgian rectory with uninterrupted views over the coastline. Since 2014, it has been run by Melanie and Lucas Boissevain, who have shaped it into a hotel known for its warm atmosphere and carefully curated interiors. The communal spaces feature striking, characterful decor, while the guest rooms adopt a more muted, coastal-inspired aesthetic, striking a balance between elegance and comfort.

  • Inverness castle transformation set to enhance tourism and create jobs

    Inverness castle transformation set to enhance tourism and create jobs

    Wednesday, March 12, 2025

    Inverness Castle is set to reopen as a top tourist spot in mid-2025, providing big economic benefits to the Highlands. The redevelopment, funded by various sources, is expected to create up to 90 direct jobs and many more indirect jobs in local tourism and hospitality.

    The project, called the Inverness Castle Experience, will mix modern storytelling with the Highlands' cultural heritage, offering a special experience for visitors and locals. With construction nearly finished, everyone involved is hopeful about the positive impact the castle's transformation will have on the area's economy.

  • Premier Inn expands across the UK: Over 1,000 new rooms added since March 2024

    Premier Inn expands across the UK: Over 1,000 new rooms added since March 2024

    Tuesday, February 25, 2025

    Whitbread’s journey of expansion has reached an exciting milestone in 2024. As the parent company of Premier Inn, the UK's largest hotel chain, it has significantly bolstered its footprint with the addition of over 1,000 new rooms in just the past few months.

    This surge comes as part of Whitbread’s broader strategy to strengthen its presence in key UK locations, ensuring Premier Inn remains a go-to choice for travellers across the country.

  • Buckingham Palace tops Google Maps ratings amidst new public opening

    Buckingham Palace tops Google Maps ratings amidst new public opening

    Tuesday, February 18, 2025

    Buckingham Palace is the top-rated attraction in the UK on Google Maps. It holds a 4.5-star rating from nearly 178,000 reviews. This makes it more popular than other famous places like the Harry Potter Warner Bros. Studio Tour and Big Ben. This recognition coincides with Google Maps’ 20th anniversary, showcasing the most popular places as voted for by users.

    The Harry Potter Studio Tour comes second with a high 4.8-star rating. However, it has only around 89,000 reviews, fewer than Buckingham Palace. Big Ben takes third place with a 4.5-star rating from about 76,000 reviews. These rankings show London is home to many famous and culturally important sites.

  • OYO to invest £50 million in the UK to expand premium hotel hospitality

    OYO to invest £50 million in the UK to expand premium hotel hospitality

    Wednesday, February 12, 2025

    OYO, a global hospitality brand, has announced a £50 million investment in the United Kingdom over the next three years. The move marks a strategic shift towards premium hotel offerings and aims to improve the quality of hospitality services across the country. The expansion is expected to generate approximately 1,000 jobs, contributing to the growth of the UK’s tourism and hospitality industry.

  • Folkestone named Top UK destination for 2025 as tourism booms

    Folkestone named Top UK destination for 2025 as tourism booms

    Tuesday, February 4, 2025

    Folkestone is now the top UK place to visit in 2025, according to Time Out. This follows its recognition by The Sunday Times as the best place to live in the South East. Folkestone has changed from a quiet seaside town to a lively cultural and economic center.

  • From ambition to liquidation: The fall of the £2.5bn London Resort project

    From ambition to liquidation: The fall of the £2.5bn London Resort project

    Friday, January 24, 2025

    The much-anticipated £2.5 billion London Resort project, designed to rival Disneyland and create a massive entertainment hub on the Swanscombe Peninsula, has officially been cancelled after a High Court judge ordered the company behind the project, London Resort Company Holdings (LRCH), into liquidation.

    This marks the end of over a decade of setbacks, legal battles, and unmet promises that ultimately led to the project's failure. Initially proposed in 2012, the grand plans for the theme park, featuring world-class rides, hotels, restaurants, and thousands of jobs, have now come to a bitter conclusion.

  • Surrey's thriving hospitality sector: six nations, career opportunities, and leisure spots

    Surrey's thriving hospitality sector: six nations, career opportunities, and leisure spots

    Thursday, January 23, 2025

    As the Guinness Six Nations rugby competition approaches, Surrey people are preparing to cheer on their sides. The tournament's next installment begins on January 31 with France facing Wales at the Stade de France, followed by Scotland vs. Italy at Murrayfield on February 1. England's campaign will begin on February 1 against Ireland at the Aviva Stadium in Dublin. The competition will conclude with the showdown on March 15.

  • Visitor levy plans risk undermining Wales' tourism sector

    Visitor levy plans risk undermining Wales' tourism sector

    Thursday, January 16, 2025

    Plans to introduce a visitor levy in Wales have sparked concerns within the hospitality industry, with experts warning that the initiative could negatively impact the tourism sector. The levy, proposed as part of efforts to generate additional revenue for local authorities, has been criticized for lacking safeguards to ensure funds benefit tourism directly.

    The proposed legislation allows local authorities to set and collect the levy, intended to help maintain infrastructure and services. However, UKHospitality Cymru has raised concerns that the funds might be diverted to other priorities, sidelining the tourism sector. The trade body argues that the current plans lack provisions requiring that revenue from the levy be reinvested into supporting tourism.

    A government impact assessment has estimated that the levy could lead to additional costs for visitors totaling up to £33 million annually. Industry representatives warn this could deter tourists, further straining a sector already recovering from the challenges of recent years.

  • Hotel tax proposal sparks concerns over the UK's tourism industry

    Hotel tax proposal sparks concerns over the UK's tourism industry

    Tuesday, January 14, 2025

    The UK government’s consideration of a hotel tax as part of efforts to address fiscal challenges has triggered significant concern within the tourism and hospitality industries.

    However, this proposed hotel tax in the UK has drawn criticism from hospitality industry leaders, who warn it could harm the country's tourism sector. The idea, reportedly being considered by Chancellor Rachel Reeves, involves introducing a tourist tax similar to those already in place in parts of Europe.

    The tax would charge visitors an additional fee per night for accommodation. Treasury officials are believed to have evaluated its potential effects as part of efforts to bolster public finances.